We'd Love to Hear From You!

Whether you're looking for customer support or just have a question, please use the form below or give us a call.

Mailing Address:

3930 Cambrai Road
Duncan, BC V9L 6G1
Canada

Phone:

1 (250) 597-4101

Contact form

Frequently Asked Questions

Do you ship internationally?

We have license to ship internationally, with the exception of the USA. Our supplier, Spring Wind, are located in the USA and you can order directly from them if you are in America.

Can you prepare prescriptions for me?

We have a set list of generic prescription kits available for purchase. We can ship them directly to your patient or to your clinic. We do not create custom prescriptions. Consider creating your own pharmacy for custom prescriptions!

Where do your herbs come from?

We get our herbs from Spring Wind, an American company committed to correct species identification and providing organic herbs that are traditionally processed. They source their herbs from ethical and sustainable farmers both in the USA and internationally.

How are the herbs tested?

Spring Wind purchases herbs in small batches to insure freshness, and certain herbs are also vacuum packed. They obtain samples of each lot before purchase to ensure the quality meets their strict standards. Herbs must be clean, fresh and of good colour and sapor (or taste) to meet their rigorous inspection.

They use herb-specific criteria when evaluating quality. For example:

  • Niu Bang Zi (Arctium seed) is best when the seed is plump and carries no seed husk
  • High quality fresh Bai Zi Ren (Biotae seed) is oily and is a light-yellow colour
  • Yan Hu Suo (Corydalis) is best if it is large, firm and its cross-section is golden-yellow

Spring Wind has the most rigorous pesticide testing program in the industry. They have 2 standard testing protocols.

Pesticide Test 1 – Over 250 Pesticides Total

  • Organophosphates
  • Chlorinated Hydrocarbons
  • Methyl Carbamates
  • Organonitrogens
  • Pyrethroids

Pesticide Test 2 – Over 135 Pesticides Total

  • Organophosphates
  • Organochlorines
  • Pyrethroids
  • The Pesticide Potentiator, Piperonyl Butoxide

Spring Wind accepts only a ND (none detected) result on our pesticide tests. Their sulfur-free herbs are tested either by in-house vapor testing (limit of 1.0 ppm) or by lab titration for sulfites (ND only).